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Data Retention Policy

Last updated: February 2, 2025

Introduction

This Data Retention Policy explains how Arvudek retains, stores, and deletes personal data and other information collected through our services. We are committed to retaining data only as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

Purpose of Data Retention

We retain data for the following purposes:

  • To provide and maintain our online education services
  • To communicate with users and respond to inquiries
  • To improve our content and user experience
  • To comply with legal and regulatory requirements
  • To prevent fraud and ensure security
  • To enforce our terms of service and protect our rights

Types of Data and Retention Periods

Account and Profile Information

We retain account information, including name, email address, and profile details, for as long as your account remains active. If you close your account, we will delete or anonymize this information within 90 days unless we are required to retain it for legal purposes.

Learning Activity Data

Information about your course enrollment, progress, completion status, and assessment results is retained for the duration of your account plus 3 years after account closure. This allows us to provide certificates and transcripts upon request.

Communication Records

Emails, support tickets, and other communications are retained for 5 years from the date of the last interaction to maintain service quality and resolve disputes.

Payment and Transaction Data

Financial transaction records, including payment history and billing information, are retained for 7 years to comply with accounting and tax requirements.

Technical and Usage Data

Server logs, IP addresses, device information, and analytics data are retained for 24 months. This data helps us maintain security, troubleshoot issues, and improve our services.

Marketing and Preference Data

Email subscription preferences and marketing consent records are retained until you withdraw consent or close your account, after which they are deleted within 30 days.

Content Created by Users

Comments, forum posts, and other user-generated content may be retained indefinitely as part of our educational materials. You may request deletion of your content at any time by contacting us.

Legal and Regulatory Requirements

In some cases, we may be required to retain data for longer periods to comply with applicable laws, regulations, legal proceedings, or governmental requests. Such data will be retained only for the minimum period required by law.

Data Deletion and Anonymization

When retention periods expire, we take the following actions:

  • Permanent deletion of personal data from active systems
  • Removal of data from backup systems within 90 days
  • Anonymization of data used for statistical purposes
  • Secure destruction of physical records if applicable

Anonymized data that cannot be used to identify individuals may be retained indefinitely for research and analytics purposes.

Data Security During Retention

Throughout the retention period, we maintain appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. Access to retained data is limited to authorized personnel who require it for legitimate business purposes.

Your Rights Regarding Retained Data

You have the right to:

  • Request information about what data we retain about you
  • Access copies of your retained data
  • Request correction of inaccurate data
  • Request deletion of your data before the standard retention period expires
  • Object to certain data retention practices
  • Withdraw consent where retention is based on consent

To exercise these rights, please contact us using the information provided below.

Changes to Retention Practices

We may update our data retention periods and practices from time to time. When we make significant changes, we will update the date at the top of this policy and notify active users through email or prominent notice on our website.

International Data Transfers

As an international digital resource, data may be stored and processed in various locations worldwide. Regardless of where data is stored, we apply the retention periods and security measures described in this policy.

Contact Information

If you have questions about our data retention practices or wish to exercise your rights, please contact us:

Arvudek
Sobornosti St, 73
Poltava, Poltava Oblast, 36000
Ukraine

Email: support@arvudek.com
Phone: +380 512 372 723

Alternative contact methods:

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